returns and shipping
shipping and delivery terms
christmas delivery
orders received after December 18th cannot be guaranteed a pre-Christmas delivery.
gift vouchers
endota vouchers are the warm soft equivalent of cold hard cash. Once they leave endota they are yours to have and to hold tightly onto.
endota cannot be responsible for vouchers lost, stolen or expired.
endota vouchers are valid for six months and are not redeemable for cash.
returns and/or refunds
endota will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the endota refund policy does not cover changes of mind, so please choose carefully.
Items are returnable at your own cost to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933
delivery policy
Goods will be delivered Monday to Friday. If more than three products are purchased, delivery is free. Delivery is only available within Australia. Please allow 5-7 working days for delivery to Victoria and 7-9 working days for all other locations. A signature will be required at delivery address when receiving goods.
international orders
Orders to be shipped to addresses outside Australia will incur extra postage. We will contact you via email once your order is placed to confirm final shipping costs before dispatching.
charging information
We accept payments by visa and mastercard. Please note your credit card will be charged separately for the purchase of gift vouchers and skincare.
security of credit card information
We do not store any credit card numbers for any payment made through this web site. The real time eCommerce system allows us to accept a card number, process it, and record only the details of the transaction (success or failure, amount), never the card number. If you at any time believe that your credit card number or transaction has been compromised in any way, please notify us immediately.
Industry standard 128-bit SSL (secure sockets layer) is utilised for transaction submission to the gateway. From there the data is encrypted using 1024-bit RT4 for key exchange and 3DES (triple 56-bit keys) for transaction submission through to the australian banking network over SSL once again.
